Insurance Adjuster Won't Call Me Back

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Post on Nov 10, 2024

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Insurance Adjuster Ghosting You? Here's What to Do

It's frustrating when you need to speak with an insurance adjuster and they won't return your calls. You might be wondering if you're doing something wrong, or if you're just being ignored. This article will explore the reasons why an insurance adjuster might not be calling you back, and provide practical steps to get in touch and move your claim forward.

Why Your Adjuster Might Not Be Returning Your Calls

There are several reasons why your adjuster might not be calling you back:

• They're busy: Adjusters often handle a high volume of claims, and it's possible they're simply swamped.
• They're waiting for information: The adjuster may be waiting for you to provide additional documents or information before they can proceed with your claim.
• They're investigating your claim: The adjuster may be conducting an investigation to verify the details of your claim and determine the extent of the damage.
• There's an issue with your claim: Unfortunately, sometimes there can be issues with a claim, such as a discrepancy in the information provided, that might be delaying the adjuster's response.
• They've made a mistake: It's possible the adjuster simply missed your call or misplaced your information.

How to Get Your Insurance Adjuster to Call You Back

Don't despair! There are several things you can do to increase your chances of getting in touch with your adjuster:

1. Check your contact information: Double-check that the insurance company has your correct phone number and email address.

2. Try different methods of contact: If you've been calling, try emailing or sending a message through the insurance company's website portal. You could even try reaching out to a different adjuster in the same office.

3. Be persistent: Keep calling, emailing, or sending messages. Be polite but firm in your requests for an update.

4. Document everything: Keep a detailed log of all your attempts to contact the adjuster, including the date, time, method of contact, and the outcome. This documentation can be helpful if you need to escalate the issue.

5. File a formal complaint: If you've been unable to reach your adjuster after repeated attempts, you may want to file a formal complaint with the insurance company or your state's insurance department.

6. Consult with a lawyer: If you feel your claim is being handled unfairly or you're not getting the answers you need, it's wise to seek legal advice. An attorney can help you navigate the insurance process and advocate for your rights.

Remember, Your Rights

It's important to remember that you have rights as a policyholder. The insurance company has a legal obligation to handle your claim fairly and promptly. If you feel like your rights are being violated, don't hesitate to take action.

By following these tips, you can increase your chances of getting in touch with your insurance adjuster and getting the information you need to move your claim forward.